J.D. Power And Associates Ranks Verizon Wireless As A Leader In Customer Care
J.D. Power and Associates ranked Verizon Wireless at the top of its 2009 Wireless Customer Care Performance Study(SM) – Volume 2, issued today. The study, which was conducted in the first half of the year, also named Alltel in a three-way tie with Verizon Wireless and another carrier. In January, Verizon Wireless completed its acquisition of Alltel, expanding the nation’s most reliable wireless network and bringing together two award-winning companies.
“Verizon Wireless has been consistently recognized as a leader in wireless customer service, and we work hard to gain that distinction every day,” said Jack Plating, executive vice president and chief operating officer of Verizon Wireless. “Our recent acquisition of Alltel brought together two leaders in customer care, enabling us to make the best customer experience even better.”
Verizon Wireless has consistently ranked above the industry average in J.D. Power and Associates studies of customer care. The Customer Care Performance Study, based on responses from more than 12,000 wireless subscribers who contacted customer care by phone, in stores or online within the past 12 months, provides a detailed report card on a semi-annual basis of wireless provider customer care performance.
Verizon Wireless continues to enhance and expand its customer service capabilities to serve its growing customer base. In addition to rebranding Alltel store locations and integrating the two companies’ customer service operations, Verizon Wireless has also rolled out its evolutionary design in new and some existing company-owned and -operated Communications Stores, offering consumers a high-tech, hands-on experience with wireless voice, data, music and video services.