RETURN & EXCHANGE POLICY: Unopened Phone Accessories in new condition may be returned or exchanged within 14 days of purchase (EXCLUDING BLUETOOTH ACCESSORIES). Audio accessory sales are final. Return must include all original packaging and contents. For warranty issues, please contact accessory manufacturer. A Restocking fee may apply to certain returns. Refunds will be made in the same form as original payment. Refunds over $25 made with Check or Cash will be mailed to you in the form of a check from our Corporate Office. Check will be mailed within 4 business days. After 5 business days, you may check the status of your refund by contacting our corporate office at 936-559-1011.
DEVICE RETURN POLICY (NO EXCEPTIONS): You may return devices purchased from us within 14 days of purchase. The device must be in brand-new condition without scratches, liquid damage, or any other physical damage. The original customer receipt, the original box and all contents must accompany all returns. A $50 restocking fee will apply if you exchange your device for a different model or color for any reason except in relation to a device malfunction. If you received your merchandise through a "Buy One, Get One" or similar offer, both items must be returned in order to receive a refund. If you received a discount based on the purchase of an item, the return of that item will result in the forfeit of the discount, which may be deducted from any refund amount. After 14 days, Customer must contact Verizon for a Warranty Replacement.
FOR CERTAIN CONTRACTS AND AGREEMENTS INCLUDING BUT NOT LIMITED TO 2 YR CONTRACTS: Mobile Destination, Inc., a Verizon Wireless Authorized Retailer promises you savings in the form of instant discounts when you sign up for wireless carrier service or renew an existing agreement. Delivering on this promise means that you must agree to maintain your agreement for a minimum of 181 days after activation. Deactivating your phone, or downgrading features or the rate plan, may lead to additional charges.
To provide you with significant savings, the price you paid for your device includes an Instant Savings Discount from the standard “no contract” retail price from Mobile Destination, Inc.
By accepting this Instant Savings Discount, you agree to repay $250 of this discount for basic phones or $350 for smartphones, netbooks or tablets per phone number activated or renewed and authorize Mobile Destination, Inc. to charge your credit card below in repayment of this amount if, during the 181 days after your new equipment is activated, your wireless carrier notifies us that the services you purchased have been suspended, disconnected, or deactivated, or if you return your purchase outside of the return and exchange provisions of our 14-day Satisfaction Guarantee.
Please note some of the reasons your wireless carrier may notify us of a deactivation:
• You transfer this equipment to another carrier line of service after it is activated
• You change your rate plan to a lower monthly service rate than was specifically required at the point of purchase.
• You deactivate texting/data features that were specifically required at the point of purchase.
• The new line of service activated with your order is used to replace a pre-existing account